Customer Care Options

SATISFACTION GUARANTEED

We want you to be happy! If you are not 100% satisfied, you'll be refunded.

We accept most returns and exchanges within 60 days.

RETURNS

If you are not satisfied with your purchase please return it to us by mail or exchange it at a Brighton Collectibles store within 60 days for a refund in your original form of payment.

(Note: Items must be unworn, unused and include all tags, parts and accessories.)

START YOUR RETURN

Return Policy

Brighton accepts returns within 60 days of receiving your order.

There is a $5 processing fee on returns to original tender. No fees for exchanges or returns for store credit. 

Please ensure that all items being returned are in the original condition, unworn, with original tags/tickets attached with packaging materials present.

We cannot accept returns on customized items, face masks, or gift cards (both digital and physical cards are not returnable).

You will be asked to enter your order number and/or email to initiate your return. Once you have completed the return process, you will be provided with a printable shipping label to return your items. Please include only the items associated with your shipping label.

Once your return is received, we issue your refund to your selected form of refund method (original form of payment or store credit).

 

Warranty

If you have received damaged or defective merchandise, not to worry, we have a one year warranty that covers any defects that may have occurred during the manufacturing process. Contact us and we will be happy to resolve the issue.



Still need assistance?

Contact customer service if you're having difficulty or have any questions with your return.

Contact Us